Client Relationship Manager – Technology (Semiconductor Industry preferred) Location: San Francisco Bay or San Diego preferred. Overview Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, handling the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This is a high visibility opportunity and requires high amount of dedication, leadership and motivation. Key Responsibilities Build trusted relationships and collaborate with client points of contact Understand the client environment, issues, and priorities Work with clients to define their problems and co-create solutions Drive RFPs / proactive bids with regards to renewals, extensions and expansion Track of industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day-to-day point of contact for the clients Responsible for backlog growth including renewals and extensions of current engagements Lead the onsite project teams and ensure they understand the client environment Measures A CRM's shared measures are margin, revenue, TCV, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, annual revenue growth, total contract value and margin. Required Qualifications 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry. Experience developing C suite relationships Industry domain expertise in technology or hi-tech Experience handling a P&L of $15 Million dollars including reporting and metric assessment for the account. Bachelor’s degree or equivalent experience Preferred Qualifications MS or MBA degree preferred Strong background in a project environment and application development. Ability to drive new business development efforts and lead and manage multiple tasks in a dynamic environment Must be detail oriented and able to handle all facets of complex assignments. Demonstrable problem solving abilities with the skills to identify strategic solutions to business problems with enterprise-wide implications Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences The annual salary for this position is between $121,950.00 - $222,500.00 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Work Authorization Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future. J-18808-Ljbffr