Claims Shared Services Support II Zurich is currently looking for Claims Shared Services Support II to work out of Schaumburg, IL. In this role you will provide a wide variety of administrative tasks for our market facing and shared services team members across the Claims organization. You will be expected to effectively collaborate with colleagues to efficiently deliver high-quality and timely administrative support for assigned tasks and offer process improvement opportunities. At Zurich North America Claims, we acknowledge that work life-balance and flexibility are a priority when choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, the candidate selected for this opportunity should be able to report into one of the following North America claims offices: Schaumburg, IL. In this role you will be responsible for: Respond to internal customer inquiries quickly, accurately and in a professional manner. Complete assigned work within established standards for timeliness and quality. Offer first level problem resolution to colleagues and escalate inquiries appropriately. Research complex claims for subpoena processing, document retrieval. Apply knowledge of administrative best practices and workflow procedures to assigned tasks. Identify and independently resolve problems by referring to procedural documentation and reference materials. Offer process improvements ideas. Handle further administrative projects as assigned. Research database for policy information; document retrieval. Basic Qualifications: High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area. OR Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area. Preferred Qualifications: Strong Microsoft Office skills. Strong interpersonal skills. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. Location(s): AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No J-18808-Ljbffr