Petco Animal Supplies, Inc.

Animal Care Specialist

About the Employer

Job Description

Create a healthier, brighter future for pets, pet parents and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500 pet care centers in the U.S., Mexico and Puerto Rico, including 250 Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s. Position Responsibilities Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance and health checks. Process register transactions to create a great experience for each guest. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. Complete training programs to maintain a high level of expertise and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refer to the Leader on Duty as needed. Act as primary resource for guests and other PCC partners regarding all animal education and care. Efficiently order companion animals and aquatic life, supplies, and merchandise in partnership with the sales team. Analyze department inventory management data and recommend areas for improvement. Perform routine housekeeping tasks to maintain the professional image and appearance of the companion animal habitat and aquatic areas. Ensure proper handling and documentation for all relinquished and adoption animals. Verify animal-related maintenance tasks are completed as outlined on the Maintenance Schedules. Participate in the completion of all animal and aquatic life-related physical inventory counts. Adhere to and promote established safety and loss prevention procedures. Perform additional duties and projects as required or assigned. Basic Qualifications Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required. Applicants must possess a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. Good interpersonal and verbal communication skills are necessary. Certification Completing and maintaining the Petco Animal Care Certification program is required. Education/Skills In addition to a high school diploma or GED, an applicant must demonstrate proficiency in mathematics and basic accounting relationships and exhibit exceptional communication skills. Supervisory Responsibility Ensure that the Pet Care Center is opened and/or closed in accordance with established P&Ps. Adhere to and promote established safety procedures for partners, guests, and pets. The majority of job duties are conducted indoors, although guest carryouts and veterinary visits will require that a partner leave the PCC briefly. This position requires bending, kneeling, moving merchandise (up to 50 pounds), and standing for long periods of time. Ability and willingness to have a flexible schedule including evenings and weekends to meet PCC needs. Equal Opportunity Employer Petco Health&Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. J-18808-Ljbffr