Street Outreach Manager

Who We Are

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, serving as a national model for innovative youth services. Our mission is to transform the lives of youth through safe, supportive, and encouraging relationships, counseling, housing, and skill-building, guiding them toward self-sufficiency and achieving their goals.

About the Role

The Street Outreach Manager serves as the operational leader for the Street Outreach Program, ensuring the achievement of program goals and supporting positive outcomes for youth in the field. This role is a hybrid of leadership and direct service, with approximately 75% of time spent in the field. The Manager will provide direct oversight of street outreach efforts, supervise staff, and participate in regular "foot patrols" and shelter visits to maintain up-to-date knowledge of where homeless youth gather.

The remaining time is dedicated to administrative responsibilities, including monitoring program operations, ensuring accurate data collection and analysis, and contributing to program development. A key component of the role involves providing oversight of the Bridge Medical Van operations, coordinating outreach locations, and ensuring youth are effectively connected to essential services.

The Day-to-Day

As the lead Street Outreach Worker, you will build partnerships with surrounding neighbors and the larger community, acting as a liaison and advocate. You will ensure all activities are conducted with sensitivity to the cultural and ethnic diversity of all Bridge clients. The role requires frequent collaboration with external partners, including the City of Boston Homeless Shelter Commission, Pine Street Inn Outreach Van, the local Police Department, and adult homeless shelters. You will also lead and participate in program manager and staff meetings, as well as quarterly all-staff gatherings.

Flexibility is essential; as the nature of the business demands change, so too may the essential functions of the position. The successful candidate will be expected to adapt to the dynamic needs of the field and the youth population.

Hiring Process

Please note: This job description provides a general sense of the responsibilities and expectations of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands of the business.

Equal Opportunity

Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, or veteran status.

Work location

Work model: On-site

Tyler Street, Chinatown, Boston, Suffolk County, Massachusetts, 02111, United States

Boston, Massachusetts

Key Responsibilities

check_circleSupervise and monitor field-based activities of Street Outreach Workers
check_circleRecruit, onboard, and coordinate medical volunteers for the Medical Van
check_circleBuild community partnerships and serve as liaison for the Street Outreach Program
check_circleOversee Bridge Medical Van operations and coordinate outreach locations
check_circleMaintain accurate data on program statistics in ETO and Boston HMIS systems
check_circleConduct regular foot patrols and serve as lead Street Outreach Worker in the field
check_circleLead staff meetings and maintain communication channels with external partners
check_circleEnsure cultural sensitivity and diversity in all program activities and services

Requirements

verifiedBachelor's degree preferred
verified3-5 years experience working with adolescents
verifiedValid Massachusetts driver's license required
verifiedKnowledge of youth field culture, crisis prevention and intervention methods
verifiedRecord keeping, data management and budgeting skills
verifiedDemonstrated knowledge of community resources

Nice to Have

Bachelor's degree

Benefits & Perks

check_circlePaid time off including sick time, vacation time, personal time, 13 paid holidays, and a birthday holidaycheck_circleHealth, dental, and vision insurancecheck_circle401(K) with 3% matching of contributions after 90 days of employmentcheck_circleEmployer-sponsored flexible spending accounts and commuter pre-tax benefitsEmployer paid short-term disability, long-term disability, and life insurance

Company

Bridge Over Troubled Waters

Industry

Non-profit Organization Management

Headquarters

Boston, MA

Guiding homeless, runaway, and at-risk youth on their journey home since 1970.

Bridge Over Troubled Waters operates as a non-profit organization management entity based in Boston, Massachusetts. The agency delivers specialized, age-appropriate support services to homeless, runaway, and at-risk youth throughout the city. Its mission centers on providing comprehensive resources that address the immediate and long-term needs of young adults facing instability. The organization distinguishes itself by offering a wide array of essential services within a single location. Clients can pursue educational goals through GED classes, secure employment with the guidance of workforce developers, receive professional counseling, and transition into cooperative housing. This integrated approach allows young adults to access multiple critical support systems without needing to navigate separate facilities. By consolidating these vital resources under one roof, the agency creates a streamlined pathway for youth to achieve stability and independence. The operational model focuses on practical assistance that empowers individuals to move forward in their lives. The organization continues to serve the Boston community with a dedicated commitment to helping vulnerable populations build sustainable futures.

Skills, education and keywords

Skills: Crisis Prevention, Intervention Methods, Data Management, Record Keeping, Budgeting, Massachusetts Driver's License.

Education: Bachelor's degree preferred.

Frequently asked questions about Street Outreach Manager at Bridge Over Troubled Waters

What does a Street Outreach Manager at Bridge Over Troubled Waters do?expand_more

A Street Outreach Manager at Bridge Over Troubled Waters is responsible for the following: Supervise and monitor field-based activities of Street Outreach Workers; Recruit, onboard, and coordinate medical volunteers for the Medical Van; Build community partnerships and serve as liaison for the Street Outreach Program; and Oversee Bridge Medical Van operations and coordinate outreach locations.

What are the requirements for this Street Outreach Manager role?expand_more

Bridge Over Troubled Waters is looking for candidates who meet the following requirements: Bachelor's degree preferred; 3-5 years experience working with adolescents; Valid Massachusetts driver's license required; Knowledge of youth field culture, crisis prevention and intervention methods; Record keeping, data management and budgeting skills; and Demonstrated knowledge of community resources.

Where is the Street Outreach Manager role at Bridge Over Troubled Waters located?expand_more

Street Outreach Manager at Bridge Over Troubled Waters is based in Tyler Street, Chinatown, Boston, Suffolk County, Massachusetts, 02111, United States. This is a on-site role.

Is this Street Outreach Manager job remote, hybrid, or on-site?expand_more

Bridge Over Troubled Waters has listed this Street Outreach Manager role as on-site.

How much experience is required for this Street Outreach Manager role?expand_more

Street Outreach Manager at Bridge Over Troubled Waters typically requires 3–5 years of relevant experience at the mid level level.

What skills do you need for the Street Outreach Manager role at Bridge Over Troubled Waters?expand_more

Key skills for Street Outreach Manager at Bridge Over Troubled Waters include Crisis Prevention; Intervention Methods; Data Management; Record Keeping; Budgeting; and Massachusetts Driver's License.

What education is required for Street Outreach Manager at Bridge Over Troubled Waters?expand_more

Educational requirements for this role: Bachelor's degree preferred.

What category does the Street Outreach Manager role belong to?expand_more

Street Outreach Manager at Bridge Over Troubled Waters is part of the pr, advertising & marketing job category on Recrutus.

About Bridge Over Troubled Waters

The organization distinguishes itself by offering a wide array of essential services within a single location. Clients can pursue educational goals through GED classes, secure employment with the guidance of workforce developers, receive professional counseling, and transition into cooperative housing. This integrated approach allows young adults to access multiple critical support systems without needing to navigate separate facilities.

By consolidating these vital resources under one roof, the agency creates a streamlined pathway for youth to achieve stability and independence. The operational model focuses on practical assistance that empowers individuals to move forward in their lives. The organization continues to serve the Boston community with a dedicated commitment to helping vulnerable populations build sustainable futures.

Browse more roles: All Bridge Over Troubled Waters jobs, pr, advertising & marketing jobs on Recrutus.