Veterinary Hospital Receptionist Location: 2868 - Hackensack, NJ Time Type: Full time Posted on: 2 Days Ago Job Requisition ID: R276789 Create a healthier, brighter future for pets, pet parents, and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you. Position Purpose: The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice. Essential Job Functions: The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation: Assume primary responsibility for answering the practice phone and routing calls appropriately. Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings. Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation. Participate in the training of new staff members and general dissemination of knowledge as required. Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials. Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments. Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied. Other Duties and Responsibilities: Perform additional duties as assigned. Education/Experience: High school diploma is a requirement. Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization. Must have excellent written and verbal communication skills. Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. Must have exceptional telephone and computer skills. Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. Preferred: Previous experience using a Practice Management System. Work Environment: Job duties are to be conducted in the Vetco Total Care full-service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. J-18808-Ljbffr