Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. About VCA: VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS. About the Hospital: Katonah Bedford Veterinary Hospital is a 24-hour emergency/multi-specialty/General Practice hospital in Katonah Bedford, NY. Position Overview: VCA Katonah Bedford Veterinary Center is seeking an ER Liaison to join our team An ER Liaison is the contact person who helps bridge the communication connection between the doctor and the client. The ER Liaison will work in tandem with the senior emergency doctor as needed to ensure that patients are seen in a timely manner while maintaining a direct line of communication between the owner and the doctor. Responsibilities: Assure a smooth transition from phone call, through patient arrival, triage, treatment, and discharge processes. Keep the owner informed during every step. Maintain communications with the front desk, technicians, emergency doctors, and primary veterinarian as needed. Triage incoming phone calls as needed and provide a point of contact for pet owners. Give owners progress reports, fill prescriptions, and assist with owners visiting their pets. Answer phone calls for emergency doctor if unavailable, and help relay information to pet owners calling for advice or about their hospitalized pets. Return phone calls as instructed by emergency clinician after getting appropriate information. This is a great role for someone with strong communication skills looking for an opportunity to move their career forward in the veterinary field. We have a unique culture in our hospital that values each person’s individual skill and personality. Reasons to Join VCA: Access to the people and financial resources of a large veterinary community. Network of 4,500 doctors, including more than 600 Specialists. Largest provider of Private Practice Internships and Residencies in the U.S. WOOF University, offering abundant CE for Doctors and Technicians. Robust Clinical Studies program. Opportunities to give back through strong Shelter partnerships and VCA Charities. Compensation and Benefits: Range from $17 - $22 / hour. We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more If you are a current associate, you need to apply through our internal career site. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. Ready to be part of a team that feels like family? Apply today We look forward to hearing from you soon J-18808-Ljbffr