Outpatient Imaging - North Bethesda Adventist Outpatient Imaging seeks to hire an experienced Patient Service Specialist for our Rockville, MD location who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As a Patient Service Specialist, you will: Greet and direct patients for appointment, tests, referrals, and information utilizing effective customer relations skills and telephone techniques. Schedule patient appointments and test procedures using a computerized scheduling system; prepare appointment notices; schedule physician referrals; provide patient instructions verbally or in writing to prepare for appointments. Obtain documents and verify patient demographic, financial, and insurance information using a computerized scheduling system. Perform pre-registration activities to gather demographic information; determine medical insurance coverage; identify patients with delinquent accounts; confirm appointments; and register patients into a computerized system. Perform patient appointment maintenance activities as necessary to ensure patient appointment history is accurate. Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsel patients on anticipated costs for services. Collect payment due at the time of appointment as well as payments for unpaid balances; prepare receipts for all monies collected; provide copies for reception area, billing office, and the patient. Print forms or reminder cards necessary to facilitate the patient encounter and daily operations. Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities. Assist in answering inquiries regarding departmental and Medical Center services and provide information regarding procedures, rules, and regulations pertaining to assigned clinical area. Print and review daily scheduling reports; distribute as appropriate. Review and balance daily cash receipts; in the absence of the supervisor, submit daily cash deposits to the cashier. Review reports to ensure charges have been entered for each appointment. Qualifications include: High School Diploma, or Two years college degree is preferred. Three years’ experience in providing customer services is necessary. Customer service experience in a patient care environment, including one year of experience in patient scheduling, is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical terminology is necessary. Typing skill of 30 wpm is necessary. Knowledge of IDX patient scheduling/registration systems is preferred. 2 years of office management experience, preferably in a physician office and/or ambulatory care setting. Work Schedule: Floating position, must have a driver's license and reliable transportation. Pay Range: $18.55 - $25.65. In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process. At Adventist HealthCare, our job is to care for you. We do this by offering: Work-life balance through non-rotating shifts. Recognition and rewards for professional expertise. 403(b) retirement plan. Free Employee parking. Employee Assistance Program (EAP) support. As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. J-18808-Ljbffr