About Us We promote well-being for all. Baylor Scott&White is Texas' largest healthcare system, helping you live better. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. Benefits Our competitive benefits package empowers you to live well and provides: Eligibility on day 1 for all benefits Dollar-for-dollar 401(k) match, up to 5% Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more Immediate access to time off benefits At Baylor Scott&White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level Job Summary As a Transfer Coordinator RN, you help patients move within Baylor Scott&White Health System. Your main job is to make it easier for doctors and patients to access our facilities and providers through the Transfer Center. You will focus on providing excellent customer service and interaction, leading to higher customer satisfaction. What You'll Do You will ensure smooth patient transfers by working closely with physicians, nurses, and other departments while following laws. Plans will promote good outcomes and efficient hospital stays. You will provide excellent customer service within and outside the organization, striving to be helpful and responsive. You'll follow protocols to gather information accurately and on time from other institutions and physicians. You'll enhance services provided to all facilities within our System with this information and our resources. You will strive to ensure that all documentation is clear, concise and meets standards by using appropriate forms. Your role includes managing customer relationships by driving satisfaction among referring physicians and expanding BSWH market share. This involves follow-up calls, clear communication, and prompt issue resolution. You will oversee and assist the Transfer Center Room Control Coordinator. What Will Make You Successful In The Role You should have broad knowledge and understanding of nursing and patient care standards and procedures. Know laws, regulations, standards from certifying agencies and accreditation bodies. Understand hospital and department policies for your assignment. Understanding medical terms, health methods, risk reduction, and disease management is crucial. Know common medications, dosages, effects, and side effects. Good communication skills are important. Critical thinking and problem-solving skills are essential. Microsoft Office, email, and managing schedules and payroll. Belonging Statement We believe everyone should feel welcomed, valued, and supported in our workforce, reflecting the communities we serve. LOCATION: Baylor Scott&White Health, Dallas, Texas SPECIALTY/DEPARTMENT: Transfer Center SHIFT/SCHEDULE: PRN nights, 7p-7a, a minimum of two shifts per month including weekends Qualifications Associate's degree in a relevant field is required. A minimum of (3) three years of work experience. Possessing a valid and current registered nurse (RN) license is mandatory. PREFERRED: ED or ICU Nursing experience