Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 24 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide. The team at Orlando Orthopaedic Center delivers cost-effective, comprehensive coordinated patient care throughout Central Florida and beyond. We have nine Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities. For over 50 years, our team of physicians and support staff have been getting Central Floridians back to work, back to play and back to making a difference in our community. Whether it is supporting the local Arthritis Foundation in their annual walk or providing pre-participation sports physicals to high school students, our team at Orlando Orthopaedic Center is actively making a difference throughout Central Florida. POSITION: Clinical Assistant Float REPORTS TO: Clinical Manager JOB SUMMARY: Position requires the flexibility to perform all supporting roles within the department. Prepares patients to see the practitioner. Ensures lab tests, diagnostic imaging reports and other paperwork is in the chart as needed. Assists practitioner with clinical duties as directed. Covers the subspecialty phone queue. Ensures all calls are documented properly, handled in a timely manner and the loop is closed. Assists with checkout coverage, fax indexing, form completion, etc. as needed. Involves travel to any one of the company’s office locations. EDUCATIONAL REQUIREMENTS: High school diploma required CMA certificate, preferred Training in orthopaedic assisting is a plus BMO certification is a plus QUALIFICATIONS AND EXPERIENCE: At least one year of experience in clinical assisting; orthopaedic clinical assisting a plus; Proficient using email and word processing software Knowledge of practice management and electronic health record software (EHR) Familiarity with digital imaging software, preferred Ability to perform multiple and diverse tasks simultaneously Pleasant speaking voice and demeanor Strong written and verbal communication skills Neat, professional appearance Responsibilities include, but are not limited to, the following: Clinical Support Reports to any Orlando Orthopaedic Center Office as needed Greets patients and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment Reviews medical history with patients and updates information in EHR accordingly Takes patient vitals: Height, Weight, B/P, and Pulse. Depending on the practitioner’s preference also include Respiration, Temperature and listen to the heart and lungs; logs vitals on into EHR accordingly Orders X-Rays according to specified protocols Imports diagnostic images from outside imaging centers into PACS (digital imaging software); organizes in-house images into briefcases within PACS documenting appropriately in EHR Performs a clinical review of charts for upcoming appointments at least two days prior to appointment date. Obtain any necessary items required for the office appointment. Remind the patient to bring images as needed Assists with suture and staple removal, minor procedures, and fracture reductions in office Replenishes supplies, sets up and cleans exam rooms Applies, adjusts and removes casts, splints, braces and other DME products according to the practitioner’s order Draws up injectable medications Prepares and maintains supplies and equipment for treatments, including sterilization Notifies office manager or clinical services specialist when additional supplies are needed and/or work area and instruments are unable to be sterilized Performs patient education when appropriate; to include instructions in cast and splint care and on use of medications Logs and dispenses medications to patients, if applicable Processes medications to pharmacy and documents in EMR according to established protocols, if applicable Disposes of contaminated items according to OSHA guidelines Ensures the Superbill for each office visit is accurate and complete, updates billing status in EHR accordingly Ensures all forms or orders are accurate, complete and signed prior to giving to patient Completes MIPS requirements for all patients Upon completion of your clinical shift, check in with your designated leader to ensure no further assistance is needed prior to departure Administrative Support When assigned, handles all incoming telephone calls coinciding with Orlando Orthopaedic Center business hours. Ensures action taken is documented appropriately in the patient chart Works together with the subspecialty teams to handle all incoming written inquiries, from patients, health insurance carriers and other outside entities Responsible for organizing and processing incoming mail and uploading faxes Escalates inquiries to Patient Care Coordinator in a timely manner when unable to assist the person requesting information Processes correspondence related to the physician’s practice (ie: disability forms, FLMA forms, contributing cause letters, etc.) Maintains communication with the Patient Care Coordinator, patient and hospital at all times Discusses pre and post-operative instructions with the patient, as directed by physician Assists the Patient Care Coordinator with routine follow up calls and/or tasks regarding surgery (ie: medical clearance, work comp auth, surgery packet, FUDS, etc.) Handles surgery tasks when delegated by the Patient Care Coordinator Explains estimates to the patient and collects payments for surgery, documents accordingly in the surgery checklist Prepares surgery packet prior to surgery, using physician-approved forms and checklists as needed Prepares paper charts for patient evaluation appointments scheduled by the Professional Services Department as needed Assist other teams with coverage as needed (ie: checkout, phone queue, etc.) Other Involves travel to any one of the company’s office locations during the course of the work day. Employee must adhere to the requirements outlined in the Vehicle Use and Mileage Reimbursement policies. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice Maintains detailed knowledge of computer software as it relates to job functions Attends CPR and OSHA training programs as required Maintains certifications and registrations per state guidelines Attends all regular meetings Performs all other tasks and projects assigned by Leadership Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Involves standing and walking for over an 8-hour day. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will be exposed to biohazard materials on a regular basis. Typical Working Conditions Employee will have some exposure to communicable diseases, toxic substances (ie: cleaning products), medicinal preparations and other conditions common to a clinic environment. Employee must work well under pressure and may be required to work flexible hours. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid sick time Paid time off Retirement plan Vision insurance Medical Specialty: Orthopedics Schedule: 8 hour shift Monday to Friday Application Question(s): What is your expected salary range for this position? Education: High school or equivalent (Required) Experience: Medical Assistant: 1 year (Required) Vital signs: 1 year (Required) practice management&electronic health records software: 1 year (Required) digital imaging software: 1 year (Preferred) orthopaedic clinic assisting: 1 year (Required) License/Certification: BMO (Preferred) Certified Medical Assistant Certificate (Preferred) Ability to Relocate: Orlando, FL 32806: Relocate before starting work (Required) Work Location: In person