Job Description
Manager Consulting, Product Owner with Airline Domain Experience Travel&Hospitality Consulting Practice Location – Seattle, WA (4 days/week onsite) ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com . COGNIZANT CONSULTING Cognizant Consulting is the global consulting organization of Cognizant, delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy&Roadmap Development, Process Re-Engineering&Transformation, Enterprise Architecture&Technology Selection, and Domain Solutions. The Role Our Travel&Hospitality consulting practice is looking for a Manager Consulting to join our journey. We’re looking for someone who has demonstrated expertise in working with hotel clients to transform and grow their customer facing operations, owner and stakeholder profitability, and internal operations and systems. As a member of our team, you will be responsible for building client relationships, supporting the growth and development of our practice and consulting colleagues, and business development. Our team works with clients across the full spectrum of the Travel&Hospitality sector – including Airlines, Hotels, Restaurants, OTAs, and Travel Services providers – to help develop functional strategies and build new capabilities that elevate performance in customer and employee experience, operational efficiency and effectiveness, and ways to leverage emerging technologies. We’re looking for Consulting Managers who can deliver within Cognizant’s Five Pillars of Consulting Excellence: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development,&5) People Development. At the Manager Consulting Title (Senior Manager Level) , this means overseeing advisory consulting engagements, being a trusted advisor to clients, establishing oneself as a thought leader in your field, solving complex problems, consultatively working with a client to achieve business goals, driving contributions to offerings and innovations, and serving as a people leader, guiding multiple teams as they work to transform a client and the world. Responsibilities Be onsite at the client location in Seattle, WA 4 days/week Serve as the Engagement Lead and manage teams of Consultants, Senior Consultants, and Managers for one or more commercial projects to ensure effective negotiations, well-aligned solution-delivery-to-plan, clear engagement governance accountabilities, profitability, and overall client satisfaction Support the business development activities of senior level leaders within an account or region, price the consulting component of engagements, coordinate resources, and provide business development guidance to Consultants, Senior Consultants, and Senior Consulting Managers (e.g., accurate delivery estimates, storylines, proposal coordination and development, client presentations) Assess proposed solutions from an opportunity expansion and strategic growth perspective, including partner / alliance involvement Lead client workshops and support business analysis interviews Monitor and supervise the daily activities of project staff, including consulting and non-consulting team members Enrich client partnering and anticipate client needs based on a solid understanding of emerging industry requirements and/or technological breakthroughs in Travel&Hospitality industry Ensure the appropriate alignment and collaboration of consulting teams and individuals to support project requirements and activities in the focus area and within larger Cognizant and client ecosystems Serve as a people leader, supporting the recruitment, onboarding, upskilling, and mentorship of your colleagues in Consulting; participate in people development and community-building activities Guide development, provide feedback, and conduct performance reviews Advocate for and establish appropriate recognition for Consulting within projects, and negotiate applicable consultant rates in project sizing that correspond to the value Consultants contribute to engagements Develop and manage the capture, communication, and sharing of intellectual property (IP) and project artifacts for a focus area, domain area, or practice management area Exercise leadership in the development of Consulting service offerings Leverage collegial networks across Cognizant (e.g., sales, service line community, offshore delivery) and external partners to innovate solutioning or resolve issues Support and contribute to the establishment of thought leadership in the industry, to promote Cognizant’s brand and to drive additional opportunities for Cognizant Recruit, hire, develop, and manage consulting talent Mentor and support the career development of promising candidates and interns Act as a resource for team members and colleagues, based on extensive consulting and management experience, and industry expertise Qualifications Strong Product Owner skills including backlog grooming, refinement, prioritization, feature/user stories creation, sprint planning, lead&contribute agile ceremonies. Keep a close track of the sprint deliverables, work with the team and deliver features as per the milestones, lead sprint demo. Manage technology projects or multiple technical and Line of Business workstreams within the broader project or program. Develop, implement, and monitor deliverables across cross-functional teams. Provide insight on best practices and common obstacles based on prior experiences. Communicate project status and issues regularly to stakeholders, including leaders, team members, and senior managers. Build and maintain effective relationships. Proactively foster communication between internal and external project stakeholders. Influence key decisions across stakeholder groups. Proactively identify, manage, and mitigate risks and any related issues on technology projects. Participate in special projects and perform other duties as assigned. Have consulting acumen to support business development and practice development initiatives by creating mindshare artifacts in the airlines and travel space. Other Qualifications Excellent communication, presentation, and interpersonal skills. Minimum of eight years related work experience as a product owner. Undergraduate degree in related field (Computer Science, Engineering) required. Airline domain knowledge is a must. Good understanding of the data, delta lakehouse, data platforms, databases, and queries. Cognizant is an Equal Opportunity Employer M/F/D/V Salary and Other Compensation : The annual salary for this position is between $120,000 – $158,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. J-18808-Ljbffr