We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. The Crown Is Yours As an Operations Supervisor, you’ll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You’ll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers. What you’ll do as an Operations Supervisor Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands. Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks. Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages. Accurately and promptly handle the redemption of high-value lottery tickets. Manage inventory and ensure office supplies and equipment are ordered as needed. What you’ll bring Availability to support a continuous operation including nights, weekends, and holidays. A commitment to promoting safety, efficiency, and adherence to industry regulations. Ability to promote a positive work environment through strong leadership and problem-solving skills. Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. Leadership experience in recruiting, hiring, training, and motivating employees. Physical capability to stand and walk frequently and occasionally lift up to 25 lbs. Join Our Team We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. J-18808-Ljbffr