Computer Support Analyst 2 Req : 238830 Department: Laboratory Medicine and Pathology Job Location: Other Location Posting Date: 10/31/2024 Closing Info: Open Until Filled Salary: $5135 - $6906 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. The Department of Laboratory Medicine and Pathology has an outstanding opportunity for a Computer Support Analyst 2. WORK SCHEDULE First Shift 40 hours per week WHAT WE OFFER Vacation time and sick time off that accrues monthly, including 12 paid holidays. Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region. Excellent healthcare, dental, disability, and retirement plan options. Lots of free fitness, healthy eating, finance, and stress reduction classes offered through the Whole U. State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities. Eligibility for the Public Service Loan Forgiveness Program as a UW employee. CONDITIONS OF EMPLOYMENT It will be necessary to work in other departmental locations in order to meet patient service requirements, this will include all UW Medicine hospital locations (University Medical Center, Harborview Medical Center&Northwest Hospital) and the DLMP Central Lab located in Renton. In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutions. Will be considered essential staff and as such will be required to report to work when scheduled despite inclement weather. Must be able to meet with all shifts on a regular basis REQUIRED POSITION QUALIFICATIONS Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Analyst I OR equivalent education/experience. PRIMARY JOB RESPONSIBILITIES Department of Laboratory Medicine and Pathology Computer Support Analyst 2 will support and maintain computer information systems and hardware by performing a combination of complex computer functions such as system development and maintenance, systems/software consulting and user training, operating environment monitoring and enhancing, and hardware support. Consult with and provide technical support and expertise to users in a variety of computing environments; analyze user computing needs and recommend appropriate system/software. Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials. Install, configure, and update systems/software; manage system disk images; create and modify scripts to automate installations; participate in planning, testing, and evaluating software; write and maintain technical documentation. Manage user accounts and resources on servers; monitor disk capacity, resource management, and performance on server systems; review and analyze server event logs; write scripts to automate tasks and to monitor and enhance operating environments; write and update user login scripts. Participate in developing, implementing and supporting server-based computer support tools such as remote desktop, Jamf, TeamViewer, VPN, automated patching, software auditing, and remote installation. Maintain and update desktop computer and server systems; apply software patches and manage automated patching systems for a variety of computing environments. Diagnose and resolve hardware problems; install and configure hardware systems and peripherals; perform maintenance on hardware devices; coordinate repairs with vendors; maintain equipment inventory. Participate in testing and evaluating hardware; research product information and specifications; create and maintain test systems. Provide tier 1 level technical support for our clinical laboratory system; troubleshoot and resolve user login issues; troubleshoot and resolve device problems; monitor printer queue and system errors. Participate in a problem-solving team to address complex problems which involve both desktop computing environments and research or clinical systems. Use sound troubleshooting methods and follow industry best practices and division guidelines. ABOUT US A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine&Pathology combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally. To learn more about our team, please click HERE UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dsouw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.