Job Description Job Description We are looking for a Cleaner / Property Assistant to help with Executive Rentals in the Jacksonville, FL area for a short term rental property management and cleaning company. Most current rentals are in Yulee, FL, just outside of Jacksonville, with more coming in the greater Jacksonville area soon. What We’re Looking For We are seeking a self driven individual who can reliably fill a dynamic role to help with the operations of executive short term rentals. This is primarily a role in which you will be performing detailed turnover cleans (think of it like hotel room cleanings but for a larger space) but we are also seeking a person to be able to fill miscellaneous operational tasks across all properties and to help manage the day to day operations of the business, including inventory management, property setup, and other operational tasks outside of cleaning. The ideal person loves responsibility. They are professional, reliable, and truly enjoy cleaning and maintaining properties to the highest standard of the hospitality industry. They love to overcome workplace challenges and thrive in environments where job skill growth takes a priority. Having a passion for cleanliness is non-negotiable, as this would be the main job responsibility. If you find satisfaction in detailed cleaning and staging the home to have great first impression, you might be the perfect fit. We are looking for an individual who is eager to take on increasing responsibilities and can be relied upon to help our business grow by consistently delivering high-quality, detail-oriented work. Where Jacksonville, Florida and Surrounding Areas (45 Minute Radius). Starting pay $15 / Hour With consistent opportunities for raises, bonuses, commissions, and promotions. Estimated Hours: 12-20 hours per week About Us We're a dynamic and fast-growing short-term rental property management company with operations in South Georgia and Florida. Our mission? To elevate the experience of guests, hosts, and property owners by delivering high-quality rentals and operations. We have 2 core service offers including Property Managment for STR owners and Cleaning/Property Services for Short Term Rental hosts. Our focus is on specialized and highly effective cleaning services for short term rentals, as well as our operational efficiency and innovative systems for our property management services. By working with us, you will be a part of a small, close-knit, and growing team that genuinely cares about the service we provide to others and cares for those who work for us. Role Overview As a crucial member of our team, you'll be the key to ensuring our renters enjoy a stay that exceeds their expectations. Cleaning short term rental units is an art, different from your typical residential clean. Picture it like maintaining a hotel room, where guests interact with every inch of the space and actually scrutinize it for cleanliness. Guests have high expectations, and their reviews reflect this which is at the heartbeat of our business' success or failure. As a short term rental company, our backbone relies on the cleanliness of our units and our reviews. Maintaining five star cleanliness reviews is of utmost importance and is the number one goal for this position. Qualities of a Good Candidate Someone who has a lot of availability and flexibility in their schedule (Must be free from the hours of 10:00AM - 3PM) and must be able to commit to a few on-call days per week. Often, our company receives bookings with less than 24 hours’ notice or we need an emergency taken care of, which means that having an open calendar is very important for being able to meet expectations of last minute scheduling. Because of this, we will require our property assistants to be on-call for certain days of the week to ensure that turnovers can be completed when needed or emergencies at the properties can be dealt with. (On call times will be from 8 AM - 9 PM). Can receive scheduling with a minimum of 1 day ahead of time and maximum of 3 months (not including on-call days). Someone able to work on weekends and holidays Someone with reliable transportation (their own vehicle), and within a hour drive of Jacksonville, FL Loves cleaning for the sake of it Passionate about creating beautiful spaces and has an eye for the details Can provide high quality work Problem Solver and Self Initiator Is willing to learn, with a go-getter attitude Open to being trained to meet the specific needs of each of our homes Willing to do whatever it takes to not just get paid, but to provide a five star experience to our guests through flexibility and desire to constantly improve (which will be rewarded). Responsibilities Reading over and adhering to cleaning procedures provided upon employment A willingness to learn and grow through a detailed on-the-job training program Detail-oriented cleaning, to luxury hotel standards. Tasks for this position that are basic and important include but are not limited to: Reporting damages with photographic evidence Notifying us of previous items left from other guests Counting current inventory levels and notifying management when new consumables or supplies need to be ordered Organizing inventory closet Placing out consumables for guests (soap, shampoo, conditioner, peppermint, trash bags, towels, kitchen supplies, etc.) Getting stains out of fabrics and furniture Cleaning things considered “deep cleaning activities” to some, but which are imperative basics for short term vacation rental stays. This includes ovens, drip pans, underneath furniture, fridge, inside drawers, checking inside cabinetry for crumbs, inspecting plates and silverware, laundry, and any other aspect of the home a guest would expect to be clean upon entering their reservation. Laundry&fabric stain removal Leading our Smoke Remediation Procedure Buying Supplies for Company (on call opportunity or scheduled time outside of a turnover) Inspecting other cleaners' performance Inventory counting Performing quality control inspections of all property conditions. Performing light maintenance tasks (like HVAC Filter changes, etc). Guest Recovery Opportunities (on call responsibility) Misc. Operational running tasks outside of units (supply runs or special runs). Adhering to a no hair, no dirt, and no stains policy Thinking two steps ahead to anticipate guest needs Going the extra mile to create a fully-stocked and delightful environment Some optional responsibilities that you can do if you have the experience and want additional hours: Handy Work Opportunities Repairing broken furniture, appliances, or other miscellaneous property tasks Resetting or repairing Wi-Fi during a guests stay (on call opportunity) Why It Matters: Imagine checking into a hotel room only to find unwanted surprises – stained towels, dirty carpets, dusty places, or a sticky desk. We're here to tackle those issues head-on and create spaces that make guests say, "Wow What You Need for the Job Relative Experience (6 months) Cleaning Certificates (optional) ⭐ Important Notes You must be willing to sign an Employment Contract with company to ensure mutual accountability and expectations of completing the tasks you agree to perform in exchange for compensation. This protects both you and the business. ➕Position Perks The position is relatively flexible. You can request time off ahead of time as you wish, within reason. It’s not a 9 to 5 gig You have a very dynamic schedule and during on-call days you have flexibility to do what you wish with your own time, so long as you are able to get to a property within a couple of hours. You have a very great opportunity for advancement and promotions in the company. As we grow, you grow too Work hard, and you can earn raises, promotions, and bonuses. Experience cleaning is not required, as long as you have a passion and drive for cleaning itself. A positive attitude and willingness to learn is much more important than 20 years of experience Independence: feel free to set the environment however you please when cleaning for your optimal performance and enjoyment. If you want to listen to music while you clean, you can If You’re Interested in the position and our mission resonates with you, please do the following after reading this job post in full: Apply through ZipRecruiter here Upload any resumes or CV's if you have them. Answer all of the screening questions using complete sentences (we really want to test to make sure people have read this job ad in full and in detail, and can follow directions). Send us a text at (904)-339-8787. Do NOT CALL. Let us know you submitted you applied through this job ad, as well as informing us on the following information by text: Send us your complete name and a brief bit about your experience Send us the days you're available for work Answer this: Are you willing to do whatever it takes to achieve a 5-star cleanliness rating from Airbnb and VRBO guests? This may entail cleaning things that don’t look dirty but actually are (i.e. sticky countertops, greasy microwaves, hairs anywhere in the home, etc). Are you also willing to come back to the property after your clean if something was not done, missed, or done correctly (this can be from our inspectors or a guest complaint). We know you aren't all work. Tell us, what is your favorite hobby or what do you like to do outside of work? We ask you to text these things rather than call or email to ensure we are filtering applicants who have read the post in full and can follow instructions. Saying all things requested in the ad will be needed for us to better recognize individuals best suited for the position. If we believe that we’re a good fit for you, we will reach out to you to set up part 1 of the interview process.