Client Success Manager

About the Role

You will own the full client lifecycle from onboarding to ongoing account management, acting as the primary point of contact for a growing portfolio of clients. This position is designed to work hand-in-hand with the media buying team to ensure results, retention, and an exceptional client experience.

Reporting directly to the founder, this role is critical to the company's scaling strategy. Its primary purpose is to take all client-facing responsibilities off leadership's plate, allowing the company to focus on growth. The right candidate will have a clear growth path into a Director-level leadership position as the team expands.

The Team & Culture

We are a performance-driven organization that values genuine care for our clients. The culture is defined by transparent communication and open-door leadership, where you will receive direct mentorship from the founder. This is a high-visibility, high-impact role where your work directly determines client retention, revenue growth, and the company's trajectory.

Hiring Process

1. Initial Screening: A conversation to discuss your background and fit for the role.
2. Skills Assessment: Evaluation of your communication style and understanding of client management fundamentals.
3. Founder Interview: A deep-dive discussion with the founder to align on vision and growth potential.
4. Offer: Finalizing terms and onboarding.

Equal Opportunity

We are an equal opportunity employer and value diversity in our team. We consider qualified applicants regardless of background, race, gender, or location.