Certified Medical Assistant — Durham, NC at Duke

About Duke Health

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

About the Role

The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs—including acute and chronic conditions, preventative care, specialty referrals, and prescription refill requests.

As a Certified Medical Assistant in this role, you will ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way. This position offers a unique opportunity to blend clinical expertise with patient engagement in a dynamic environment.

Location and Schedule

This role is based at 14 Moore Drive, Research Triangle Park, NC 27709. The standard hours are 8am – 5pm. This position can be remote after the 90-day probationary period if metrics are completed successfully.

Hiring Process

Certified Medical Assistant certification is required prior to beginning the position. Eligible candidates may receive a $7,500 commitment bonus.

Our Culture and Commitment to Diversity

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Work location

Work model: On-site

577, Mallard Avenue, Durham, Durham County, North Carolina, 27701, United States

Durham, North Carolina

Key Responsibilities

check_circleCollect medical histories and monitor patient vital signs
check_circleExplain treatments to patients and prepare them for exams
check_circleAssist medical staff with procedures and gather lab samples
check_circleConduct basic lab tests and perform EKGs on patients
check_circleProcess instruments, clean medical equipment, and handle prescription refills
check_circleUpdate medical records and complete necessary administrative forms
check_circleSchedule appointments, check out patients, and coordinate hospital admissions
check_circleCall in prescriptions and prepare medications as instructed by doctors
check_circleOrder supplies and assist with clinic activities and committee participation
check_circleRemove sutures and staples, change dressings, and dispose of contaminated supplies

Requirements

verifiedHigh school or GED graduation required
verifiedGraduation from accredited Medical Assistant program strongly preferred
verifiedCertification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required
verifiedBLS required
verified1 year of clinical experience as a Medical Assistant for Level II
verified3 years of clinical experience as a Medical Assistant for Level III
verifiedKnowledge of medical terminology for Levels II and III

Nice to Have

Graduation from an accredited Medical Assistant program. Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES).

Skills, education and keywords

Skills: Medical Assistant, Certified Medical Assistant, Aama, Amt, Nha-Ccma, Ncma, Arma, BLS, Medical Terminology, Sterile Techniques.

Education: High school or GED graduation required; Graduation from an accredited Medical Assistant program strongly preferred.

Frequently asked questions about Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System

What does a Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System do?expand_more

A Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System is responsible for the following: Collect medical histories and monitor patient vital signs; Explain treatments to patients and prepare them for exams; Assist medical staff with procedures and gather lab samples; and Conduct basic lab tests and perform EKGs on patients.

What are the requirements for this Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC role?expand_more

Duke University Health System is looking for candidates who meet the following requirements: High school or GED graduation required; Graduation from accredited Medical Assistant program strongly preferred; Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required; BLS required; 1 year of clinical experience as a Medical Assistant for Level II; and 3 years of clinical experience as a Medical Assistant for Level III.

Where is the Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC role at Duke University Health System located?expand_more

Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System is based in 577, Mallard Avenue, Durham, Durham County, North Carolina, 27701, United States. This is a on-site role.

Is this Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC job remote, hybrid, or on-site?expand_more

Duke University Health System has listed this Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC role as on-site.

How much experience is required for this Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC role?expand_more

Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System typically requires 0+ years of relevant experience at the entry level level.

What skills do you need for the Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC role at Duke University Health System?expand_more

Key skills for Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System include Medical Assistant; Certified Medical Assistant; Aama; Amt; Nha-Ccma; Ncma; Arma; and BLS.

What education is required for Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System?expand_more

Educational requirements for this role: High school or GED graduation required; and Graduation from an accredited Medical Assistant program strongly preferred.

What category does the Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC role belong to?expand_more

Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC at Duke University Health System is part of the healthcare & nursing job category on Recrutus.

Certified Medical Assistant (CMA) - Patient Engagement Center, Hybrid in NC