Call Center Shift Supervisor
Not Disclosed•Full-TimeOn-site
location_onPandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States
About the Role
The Call Center Shift Supervisor at Bell Hospital serves as the operational backbone of our patient communication services. In this fast-paced, high-energy environment, you will provide daily supervision to a team dedicated to delivering safe, efficient, and compassionate care. Your leadership ensures that every caller—from patients to physicians—receives a professional response that reflects the hospital's commitment to public relations and customer service excellence.
You will act as the primary liaison between callers and the medical community, locating appropriate physicians and facilitating connections while managing the hospital's overhead paging system. Beyond direct supervision, you will oversee emergency code activations, manage staff scheduling, and ensure the integrity of critical data through daily reporting and system monitoring. This role is vital for maintaining the continuity of care and the smooth functioning of the call center's daily operations.
Work location
Work model: On-site
Pandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States
Kansas City, Kansas
Key Responsibilities
- check_circleOversee medical and security emergency code activations
- check_circleConduct call monitoring and provide coaching to team members
- check_circleInterview applicants and conduct annual performance reviews
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Similar Job Opportunities
Skills, education and keywords
Skills: Infinity Is, Communicator, Oncall, Switchboard Software, Paging Hardware, Paging Software.
Education: High School Graduate or GED required; Associate's Degree in a related field preferred.
Frequently asked questions about Call Center Shift Supervisor at The University of Kansas Health System
What does a Call Center Shift Supervisor at The University of Kansas Health System do?expand_more
A Call Center Shift Supervisor at The University of Kansas Health System is responsible for the following: Oversee medical and security emergency code activations; Conduct call monitoring and provide coaching to team members; Interview applicants and conduct annual performance reviews; and Coordinate shift schedules and manage time off requests.
What are the requirements for this Call Center Shift Supervisor role?expand_more
To qualify for the Call Center Shift Supervisor at The University of Kansas Health System position, applicants should have: High School Graduate or GED; 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment; Experience interacting and communicating with a diverse population using sensitivity, tact and discretion; Associates Degree in a related field of study from an accredited college or university (preferred); Excellent typing, grammar and spelling skills; and Strong computer skills.