Call Center Representative (Switchboard)
Not Disclosed•Full-TimeOn-site
location_onPandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States
The Call Center Representative (Switchboard) serves as a frontline resource for patients, staff, and physicians within the University of Kansas Health System and Medical Center. Located on the main campus, this position operates within a 24/7/365 environment, providing professional customer service to all internal and external callers.
In this role, you will manage the operations of the Switchboard call center, acting as the central hub for communication. Your day involves triaging incoming calls to determine needs, managing caller expectations, and utilizing specialized software systems like Genesis, Communicator, OnCall, and Epic. Beyond standard call handling, you will provide answering services for clinical and administrative departments, manage code and personal pager programming after hours, and activate medical and security code teams as needed.
Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. The health system is an equal employment opportunity employer committed to Diversity, Equity & Inclusion.
If you require reasonable accommodations to navigate the recruitment process due to a disability, please request an Accommodation Request form by contacting asktalentacquisition@kumc.edu. Employment is contingent upon agreeing to the health system's dispute resolution program.
We strive to support your career growth through regular individual, department, and health system meetings, training, and reviews. If you need assistance finding the right fit, you can create a custom Job Alert to receive recommendations tailored to your career interests.
Work model: On-site
Pandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States
Kansas City, Kansas
Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.
Skills: Genesis, Communicator, Oncall, Epic, Qgenda, Call Center Software.
Education: High School Graduate required; Associates Degree in Communications, Business or Health Care Administration preferred.
