ACCOUNT MANAGER

About the Company

Gray's Specialty Equipment segment offers a comprehensive range of expert services to design, manufacture, integrate, install, and maintain some of the most advanced systems on the market. Anderson Dahlen, Inc., located in Ramsey and Waconia, MN, delivers end-to-end equipment design-build and contract manufacturing. The company specializes in precision fabrication—including cutting, forming, machining, welding, and finishing—backed by engineering, integration, and complete process solutions tailored to customer applications. Anderson Dahlen is ISO 9001:2015 certified, as well as ASME, AWS, and PED compliant.

About the Role

Anderson Dahlen is seeking a sharp, highly organized Customer Success Manager (CSM) to own and manage strategic customer relationships within our Pharma Business Unit, with a primary focus on bioprocessing accounts. Our key customers are large, sophisticated, Fortune 500 organizations operating at enterprise scale, characterized by high expectations, fast-moving procurement cycles, and the resources to demand best-in-class supplier performance.

This is not a passive account management role. You will be expected to stay ahead of our customers, not react to them. The ideal candidate brings firsthand experience working inside large pharma, contract manufacturing, or CPG companies, understanding exactly how enterprise organizations think, buy, and manage their supplier relationships. This inside perspective, paired with strong organizational skills and a proactive mindset, is what will make you exceptional in this role.

Hiring Process

Visa Sponsorship: This role is not eligible for visa sponsorship.

Equal Opportunity

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.