
This temporary remote role serves as a Supervisor for the Workforce Planning team, overseeing operations within a federal government project. The position involves managing a workforce management team, creating monitoring schedules to cover all business hours, and analyzing call volume fluctuations to maintain service levels. Key responsibilities include generating forecasting reports, tracking agent performance and adherence, and providing leadership, coaching, and development opportunities for subordinates. The role appeals to candidates seeking a flexible work-from-home environment with equipment provided, requiring only a secure home office setup. It offers the opportunity to work with advanced workforce management tools while contributing to efficient operational metrics and team growth.















