
This entry-level technical support role is based on-site in Wappingers Falls, New York, offering a hands-on opportunity to launch an IT career within a collaborative enterprise environment. The position involves providing first-level support for desktops, laptops, and mobile devices while troubleshooting hardware, software, and connectivity issues across Windows and Office 365 platforms. Key responsibilities include managing user onboarding and offboarding, logging tickets in ServiceNow, and delivering remote assistance to field technicians. The role is appealing for its flexible 35-hour work week, access to enterprise tools, and a clear path for professional growth and skill development. Candidates with recent IT certifications or technology degrees are encouraged to apply for this contract position that emphasizes customer service and continuous learning.











